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Shipping Policy

1. Order Processing Times

All orders are processed within:

  • 3–7 business days for standard artwork, accessories, or in-stock items

  • 7–14 business days for handmade, custom, or large mixed-media pieces

(Processing times may vary depending on order volume or complexity.)

Orders are not processed on weekends or bank holidays.

If there is a significant delay, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on:

  • Destination

  • Size and weight of the item

  • Courier used

Estimated delivery times:

UK Deliveries

  • Standard Shipping: 2–5 business days after dispatch

  • Tracked Shipping: 1–3 business days

International Shipping

  • Europe: 5–10 business days

  • USA & Canada: 7–14 business days

  • Rest of World: 10–21 business days

These are estimates only. Actual delivery times may vary.

3. Order Tracking

Once your order is dispatched, you will receive:

  • A confirmation email

  • A tracking number (if applicable)

Artwork that requires special handling may be shipped using a non-standard courier; tracking may vary.

4. Packaging & Handling

All artwork is packaged securely to prevent damage, using:

  • Protective wrapping

  • Reinforced boxes

  • Corner and surface protection for canvases

Large or high-value pieces may require special packaging or courier handling, which will be reflected in shipping fees.

5. International Customs, Duties & Taxes

CristinaCoArt is not responsible for any customs fees, import duties, taxes, or delays caused by customs inspections.

These charges are determined by your country’s regulations and must be paid by the customer.

Failure to pay customs fees may result in your item being returned, destroyed, or withheld by customs, and no refund will be provided.

6. Shipping Address Requirements

Please ensure your shipping address is:

  • Accurate

  • Complete

  • Safe and accessible

CristinaCoArt is not responsible for non-delivery due to incorrect or incomplete addresses provided by the customer.

If the order is returned due to address error, additional shipping fees may apply to resend the item.

7. Lost or Delayed Parcels

Once handed to the courier, CristinaCoArt is not liable for:

  • Delivery delays

  • Courier errors

  • Lost packages caused by postal services

If a parcel is lost:

  1. A courier investigation will be opened (this may take 7–30 days).

  2. A replacement or store credit may be issued only after the investigation is completed and the courier confirms the loss.

Refunds are not available for delays outside our control.

8. Damaged Items

If an item arrives damaged, you must contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A description of the issue

If approved, we will provide a replacement (if available) or a refund.

Claims submitted after 48 hours cannot be accepted.

9. Shipping Restrictions

We do not ship to:

  • P.O. Boxes (for large artwork)

  • Restricted regions as required by the courier

Some countries may prohibit the import of artwork; please check local regulations before ordering.

10. Contact Us

If you have any questions regarding shipping, contact us at:

📧 cristinacoart@gmail.com
📍 143B Lewisham Way

We aim to respond within 2–3 business days.

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